Special ordered items and Clearance Center items are non-returnable.

Items must be returned within 30 days of invoice with a receipt. A store credit will be given to any purchase returned within 30 days of invoice with out a receipt.

Shipping and Handling fees are the responsibility of the client. Shipping and Handling fees are non-refundable.

All returns must be in re-sellable and like-new condition. (We assume they arrive in like-new condition with no scratches, nicks or dings. Please let us know immediately upon receipt if that is not the case.)

Any item that is scratched, nicked, or dinged is no longer like-new or re-sellable and is subject to a restocking fee of up to 50%.

Additional Warranty Information:
Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to the manufacturer's instructions and/or subjected to improper handling, packaging or return shipping by the customer, is ineligible for exchange, refund or warranty consideration.

Electrical Products: All electrical items must be returned to the manufacturer for repair or replacement per the manufacturers’ warranty. No electrical product returns are accepted at Category 5 Custom Cycles.  We do this to ensure that you get direct service faster.

Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Wheels and Rims: There is no warranty on wheels and rims we sell once a tire has been mounted on the wheel. If your wheel or rim has a manufacturing defect, or has been damaged in shipping, you must notify us of the problem before a rubber tire has been mounted.

Seats/Saddlebags: Seats, once mounted, cannot be returned. Returned seats and saddlebags must be in like-new condition, with no evidence of wear or mount marks.

Chrome plated items: Chrome plating is a delicate cosmetic finish and must be handled very carefully.  Manufacturers will only warranty chrome plating until the item is installed on a motorcycle or other vehicle. You should expect tiny blemishes or scratches on chrome. Once a week or after every ride, use a good chrome cleaner and soft, clean cloth to remove road dirt and other contaminants to help protect your chrome.

Any manufacturer’s warranty that exceeds this will take effect and will be up to the manufacturer.

How to Return an Item:
Call to confirm order is being returned.

Return the purchase including the item, instructions, packaging, and any other pieces included with the original item.

Package the returned items properly.  Packages are subjected to extreme shock and vibration during shipping.  When shipping merchandise back to us, please wrap the items individually.  Once opened, original packaging alone may be insufficient for safe return.  Add sufficient packing material.  Any loose metal hardware or parts should be wrapped in plastic or paper and secured inside the box so as to keep them from touching any other items during shipping.  Be extremely protective of any chrome parts you may be returning.  Parts scratched or damaged upon return receipt will be ineligible for a full refund.  

Place in the original box. 

Include a copy of the Invoice with the items being returned circled and the bottom of this page indicating the reason for the return.

All returns must be sent pre-paid.  We suggest you ship by U.S. Mail or by UPS Ground and retain your tracking number until delivery has been verified.  No collect shipments will be accepted.

For your protection packages should be shipped insured for their full value to protect you against lost.

Send all returns to Category 5 Custom Cycles 2750 Griffith Road, Winston-Salem, NC 27103.

We understand that your trust is our most important asset. We are committed to the protection and proper use of your personal information. We are further committed to maintaining an understanding of the products and services you find to be most valuable. We respect your privacy and take great care to safeguard information in our possession.

Here is a quick summary of what is included in our Security Statement and Privacy Policy.

Security Statement: An overview of the safeguards in place to protect your information.
Privacy Policy
I. Information We Collect: A description of the personally identifiable and non-personally identifiable information we collect on customers and where we collect it.
II. Information Sharing: Our policies around sharing customer information (personally identifiable & non-personally identifiable) with our affiliates and third parties.
III. Confidentiality and Security: How we protect the confidentiality and security of your personally identifiable information.
IV. Children's Online Privacy: Cat5Customs.Com will never knowingly request or collect information from any person under 13 years of age without prior verifiable parental consent.
Credit Card Security: How we protect your credit card information and alternate ways of placing an order with us.
The Use of Cookies: Explanation of what cookies are and how they help us enhance your shopping experience. Also includes details on how to enable cookies on your browser.

Cat5Customs.Com  Security Statement
Protecting customer information is a priority for Cat5Customs.Com To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address, so only Cat5Customs.Com is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.
Some versions of browsers and some firewalls (local network security) don't permit communication even though the server is secure. If, for some reason, you are unable to connect to our secure server, or you prefer to purchase via telephone, please call us at 336-499-0178.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our website. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

THE ABOVE POLICY APPLIES TO INFORMATION TRANSMITTED TO US USING THIS WEBSITE. PLEASE NOTE THAT E-MAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING CREDIT CARD INFORMATION.

If you have questions or concerns regarding this statement, please e-mail us at customerservice@cat5customs.com

I. Information We Collect
The information you supply when making a catalog or Cat5Customs.Com online purchase is added to our customer database. You may receive periodic mailings from us about products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings from us, please e-mail us at customerservice@cat5customs.com.

No matter how you order with us (mail, phone or online) we will not rent, sell or exchange your e-mail address.

To remove your name from ALL mailing lists, write to:
Mail Preference Service
c/o Direct Marketing Association
P.O. Box 9008
Farmingdale, NY 11735-9008

In some instances, we use third party companies to help provide our products and services to you, to assist us in managing customer information, and to communicate with you. Some of these companies are given access to some of the information you provide to us. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Cat5Customs.Com.

We collect personally identifiable information when you subscribe to E-mail Updates (our e-mail newsletter), register on our website, request a catalog or place an order with us. This information may be shared with a select few others ("third parties").

"Personally identifiable information" is nonpublic information about you that is personally identifiable. For example, personally identifiable information includes your mailing address and credit card information.

We may collect personally identifiable information from the following sources:

Information we receive from you when purchasing, registering, requesting a catalog, submitting a request or subscribing to e-mail on our website and communications with you, or through our affiliates;

Information about your transactions with us, our affiliates, or others;

Information we receive from consumer reporting agencies or other third parties, such as demographic firms in marketing programs, and

We collect information through "cookies" (bits of electronic information that a website can transfer to your computer's hard drive in order to facilitate online transactions). This information is stored in a safe and secure database. Cookies are necessary to improve your shopping experience. When you visit Cat5Customs.Com, your cookie helps us keep track of your order as you shop at our website.

We also collect non-personally identifiable information about you (such as where you visited on our website and what products you purchased). We may share this information with third parties that provide services to us or on our behalf, including marketing and other services. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Cat5Customs.Com.

Like most standard website servers we use log files. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the website, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may use a third party to help analyze our log files. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Cat5Customs.Com.

II. Information Sharing
A. Information We May Share With Our Affiliates
We may share with our affiliates all of the information that we collect to conduct our business, to provide our customers with the best possible products and services, and for other purposes. The affiliates with which we may share information include:
Service Affiliates - Affiliates that provide services to us or on our behalf, such as marketing, customer service or data processing. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Cat5Customs.Com.
B. Information We May Share With Third Parties
Directly or through our affiliates, we may share personally identifiable information with third parties as follows:
Service Providers - We may share all personally identifiable information that we collect with third parties that provide services to us or on our behalf, including marketing and other services. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Cat5Customs.Com.

III. Confidentiality and Security
We restrict our employees' access to personally identifiable information about you to those individuals who need to know that information to conduct our business. In addition, we maintain physical, electronic and procedural safeguards that comply with federal standards to protect the confidentiality and security of personally identifiable information.

IV. Children's Privacy
Cat5Customs.Com will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. 

If we become aware that an individual is under the age of 13 and has submitted any information to Cat5Customs.Com for any purpose without prior verifiable parental consent, then we will delete his or her information from our files.

V. Additional Information
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If our information practices change in the future, we will notify you by posting the policy changes on our website.

Except as expressly noted, this policy relates only to personally identifiable information and does not affect our information practices with respect to other information.

The examples contained in this Privacy Policy are illustrations only, and are not intended to be exhaustive.

Third Party Websites
For your convenience, Cat5Customs.Com may link to unaffiliated third party websites. This privacy policy does not apply to unaffiliated third party websites.

Credit Card Security
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 336-499-0178. A service representative will be happy to take your Cat5Customs.Com order right over the phone.

Protecting customer information is a priority for Cat5Customs.Com. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address, so only Cat5Customs.Com is able to decode your information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

Some versions of browsers and some firewalls (local network security) don't permit communication even though the server is secure. If, for some reason, you are unable to connect to our secure server, or you prefer to purchase via telephone, please call us at 336-499-0178.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our website. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Protecting the safety of your credit card information is important to us.

The Use of Cookies
A cookie is a small data file that websites often store on your computer's hard drive when you visit their websites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the websites you've visited. This information is stored in a safe and secure database.

We use cookies in order to improve your shopping experience. When you visit Cat5Customs.Com, your cookie helps us keep track of your order as you shop at our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed up user to allow you access to your account information.